Eezystay.com – Terms and Conditions

1. DEFINITIONS

“Eezystay”

refers to the business operating at

58, Ban Tago, Moo, 3, Mueang Kaset, Kham Sakaesaeng Nakhon Ratchasima 30290, Thailand, which provides hotel and accommodation booking services via

www.eezystay.com

.

“Unavoidable and Extraordinary Circumstance”

refers to events outside our control which couldn’t have been avoided with reasonable measures (e.g., war, terrorism, pandemics, natural disasters, etc.).

“Terms”

means these terms and conditions, including our Privacy Policy and Cookies Policy.

“We”, “Us”, “Our”

means Eezystay.

“Website”

means

www.eezystay.com

.

“You”, “Your”

means anyone named in a booking made via Eezystay, including future substitutions or additions.

All bookings are a direct agreement between You and Us. For the avoidance of doubt, Eezystay holds full responsibility for bookings made via our platform.

2. CONTACTING US

For queries, email us at

[email protected]

. Emergency contact details are included in your booking confirmation.

3. AGREEMENT

By using our services, you accept these Terms, along with our Privacy and Cookies policies. If you do not accept them, do not proceed with your booking.

Non-Package Travel Notice:

Bookings through Eezystay are not classed as Package Travel or Linked Travel Arrangements under EU Directive 2015/2302.

We act as an independent booking platform and are not responsible for the performance of the accommodation providers. Any service issues should be directed to them.

4. BOOKING CONFIRMATION

To make a booking, you confirm that:

You are over 18 and authorised to make bookings.Everyone in the party agrees to these Terms.You are responsible for accurate information and full payment.Any special needs or minors are clearly declared in advance.

5. HOW TO BOOK ON EEZYSTAY.COM

Select your destination, dates, rooms, and accommodation. Provide accurate guest and payment details. All payments are processed securely through our encrypted gateway. Confirmation is sent electronically.

Mistakes? Contact

[email protected]

ASAP.

6. PERSONAL DATA & PRIVACY

By booking, you consent to Eezystay and its providers processing your personal data in line with applicable privacy laws and our Privacy Policy.

7. PRICING

Prices include:

Room cost per the booking voucherApplicable taxes/VAT (some local taxes may still be payable at check-in)

Additional costs (e.g. resort fees, deposits, tourist tax) may apply depending on the accommodation and region.

8. PRICE CHANGES

If prices rise by more than 10% due to external factors, you can cancel within 14 days for a full refund. Obvious errors and supplier mistakes are not Eezystay’s responsibility.

9. MINORS

Child policies are set by each accommodation provider. Include special requests (e.g., cots) during booking.

10. EXTRA GUESTS

If a third guest is added, an extra bed fee may apply, reflected in the final price unless noted.

11. PAYMENT

Payment is taken in full at time of booking via secure encrypted gateway. We accept Visa, Mastercard, Amex, and others.

12. MODIFYING YOUR BOOKING

Modifications are subject to availability and may include admin fees.

Urgent changes (within 72 hrs):

Email

[email protected]

and call the emergency number on your booking confirmation.

If Eezystay changes your booking, we will:

Offer similar or better optionsRefund any price difference for lower-grade optionsOr offer a full refund if no suitable alternative is available

13. CANCELLATION

If you cancel:

Cancel via the “Booking Details” link in your email. Cancellation fees depend on the hotel’s policy. For issues, email

[email protected]

.

If we cancel:

We’ll offer a full refund or an alternative stay of equal/lower value plus any difference refunded.

14. NO-SHOW

If you don’t show up without prior cancellation, no refund will be issued.

15. INSURANCE

We recommend you arrange appropriate travel insurance. Eezystay does not provide insurance.

16. FORCE MAJEURE

Eezystay is not liable for failures due to events beyond our control (“Unavoidable and Extraordinary Circumstances”).

17. COMPLAINTS

Raise issues with the accommodation provider immediately. Still unresolved? Contact

[email protected]

.

18. INJURY OR INCIDENTS

We are not liable for injuries, illness, or death arising from:

Your own actionsEvents not included in your bookingThird-party negligence

Report any incidents to us and cooperate with our investigation.

19. BEHAVIOUR

We reserve the right to refuse or cancel bookings if your behaviour is disruptive or abusive. You’ll be liable for any damages to property.

20. CURRENCY & BANK FEES

All charges are in the selected currency. Exchange rates vary and additional bank or card fees may apply.

21. PROMOTIONS

Promotional codes can be used only once per booking and must be entered at time of booking. Misuse may result in cancellation.

22. TRAVEL TO CUBA (U.S. CITIZENS)

U.S. citizens must comply with U.S. government restrictions on travel to Cuba. No refunds are provided for non-compliance.

23. FRAUD PREVENTION

We monitor for fraudulent activity. If a payment is flagged, your booking may be blocked or cancelled without notice.

24. PASSPORTS, VISAS & HEALTH

You are responsible for having the correct documents and vaccinations. No refunds will be given for failure to comply.

25. COMMUNICATION

We’ll contact you using the email or phone number you provide. Keep them up to date to avoid missing important updates.

26. ASSIGNMENT

Eezystay may assign its rights or obligations under these Terms to any related entity. You may not assign your rights without written consent.

27. GOVERNING LAW

These Terms are governed by the laws of

Thailand

. Any disputes shall be resolved in the courts of

Thailand

.