The ground rules.
Terms & Conditions.
Last updated: April 2026
1. Definitions
In these Terms and Conditions:
- "EezyStay" refers to the business operating at 58 Ban Tago, Moo 3, Mueang Kaset, Kham Sakaesaeng, Nakhon Ratchasima 30290, Thailand, which provides hotel, accommodation and flight booking services via www.eezystay.com.
- "Unavoidable and Extraordinary Circumstance" refers to events outside our control which could not have been avoided with reasonable measures (e.g. war, terrorism, pandemics, natural disasters).
- "Terms" means these Terms and Conditions, including our Privacy Policy and Cookies Policy.
- "We", "Us", "Our" refers to EezyStay.
- "Website" means www.eezystay.com.
- "You", "Your" means anyone named in a booking made via EezyStay, including future substitutions or additions.
All bookings are a direct agreement between You and Us. EezyStay holds full responsibility for bookings made via our platform.
2. Contacting Us
For queries, email us at [email protected]. Emergency contact details are included in your booking confirmation.
3. Agreement
By using our services, you accept these Terms along with our Privacy Policy and Cookies Policy. If you do not accept them, do not proceed with your booking.
Non-Package Travel Notice: Bookings through EezyStay are not classified as Package Travel or Linked Travel Arrangements under EU Directive 2015/2302. We act as an independent booking platform and are not responsible for the performance of accommodation providers. Service issues should be directed to the hotel.
4. Booking Confirmation
By making a booking, you confirm that:
- You are over 18 years of age and authorised to make bookings
- Everyone in your party agrees to these Terms
- You are responsible for providing accurate information and making full payment
- Any special requirements or the inclusion of minors are declared in advance
5. How to Book
Select your destination, dates, room type, and accommodation. Provide accurate guest details and payment information. All payments are processed securely through our encrypted payment gateway. Confirmation is sent electronically to the email address you provide.
If you notice a mistake in your booking, contact [email protected] as soon as possible.
6. Personal Data & Privacy
By booking, you consent to EezyStay and its partners processing your personal data in line with applicable privacy laws and our Privacy Policy.
7. Pricing
Prices include:
- Room cost as shown on the booking voucher
- Applicable taxes and VAT where indicated
Additional costs such as resort fees, deposits, or local tourist taxes may apply depending on the accommodation and region. These are clearly noted where applicable.
8. Price Changes
If the price of your booking increases by more than 10% due to external factors, you may cancel within 14 days for a full refund. Obvious pricing errors and supplier mistakes are not the responsibility of EezyStay.
9. Minors
Child policies are set by each accommodation provider. Include any special requests (such as cots or extra beds) during the booking process.
10. Extra Guests
If a third guest is added to a room, an extra bed fee may apply. This will be reflected in the final price unless otherwise noted.
11. Payment
Payment is taken in full at the time of booking via our secure encrypted payment gateway. We accept Visa and Mastercard.
12. Modifying Your Booking
Modifications are subject to availability and may include administration fees.
Urgent changes (within 72 hours of check-in): Email [email protected] and call the emergency number on your booking confirmation.
If EezyStay needs to modify your booking, we will:
- Offer a similar or better alternative
- Refund any price difference for a lower-grade option
- Offer a full refund if no suitable alternative is available
13. Cancellation
If you cancel: Cancel via the "Booking Details" link in your confirmation email, or email [email protected] with your booking reference. Cancellation fees depend on the hotel's policy and are shown before you confirm your booking.
If we cancel: We will offer a full refund or an alternative stay of equal or higher value, with any price difference refunded to you.
14. No-Show
If you do not arrive at the hotel without prior cancellation, no refund will be issued.
15. Insurance
We strongly recommend that you arrange appropriate travel insurance for your trip. EezyStay does not provide travel insurance.
16. Force Majeure
EezyStay is not liable for failures or delays caused by Unavoidable and Extraordinary Circumstances beyond our reasonable control.
17. Complaints
If you have a complaint, raise it directly with the accommodation provider as soon as possible. If the issue remains unresolved, contact [email protected] and we will assist.
18. Injury or Incidents
EezyStay is not liable for injuries, illness, or death arising from:
- Your own actions or negligence
- Events not included in your booking
- Third-party negligence
Please report any incidents to us and cooperate with any investigation.
19. Behaviour
We reserve the right to refuse or cancel bookings if your behaviour is disruptive, abusive, or causes damage. You will be held liable for any damages to hotel property.
20. Currency & Bank Fees
All charges are processed in the currency selected at the time of booking. Exchange rates may vary and additional bank or card fees may apply depending on your financial institution.
21. Promotions
Promotional codes may be used once per booking and must be entered at the time of booking. Misuse of promotional codes may result in booking cancellation.
22. Travel to Cuba (U.S. Citizens)
U.S. citizens must comply with U.S. government restrictions on travel to Cuba. No refunds are provided for bookings that cannot be fulfilled due to non-compliance.
23. Fraud Prevention
We actively monitor for fraudulent activity. If a payment or booking is flagged as suspicious, it may be blocked or cancelled without prior notice.
24. Passports, Visas & Health
You are responsible for ensuring you have valid passports, visas, and any required vaccinations for your destination. No refunds will be issued for failure to comply with entry requirements.
25. Communication
We will contact you using the email address or phone number you provide during booking. Please keep your contact information up to date to avoid missing important updates about your reservation.
26. Assignment
EezyStay may assign its rights or obligations under these Terms to any related entity. You may not assign your rights without our prior written consent.
27. Governing Law
These Terms are governed by the laws of Thailand. Any disputes arising from or relating to these Terms shall be resolved in the courts of Thailand.
Questions?
Answered.
How can the rates really be cheaper — is this legit?
Simple: we don't mark up the rooms. The big sites add 15–30% on top of the wholesale rate — that markup is their business model. Ours is the annual membership fee. You pay $147 a year, and in return we pass hotel rates through at true wholesale, untouched.
Is the $147 price locked in?
Yes. Your membership is a flat $147 per year, and you keep that same rate on every renewal for as long as you stay a member.
Are there limits on how many hotels I can book?
None. Your membership includes unlimited bookings and unlimited stays for the full year. Whether you travel twice a year or twice a month, the wholesale rates are yours on every single booking.
Do you have hotels worldwide?
Yes. We began with deep expertise in Thailand, and our platform now connects to over 2 million properties worldwide — from London and New York to Bali, Dubai, and beyond.
Do you offer flights as well?
Yes. Members can also book flights at member rates through the same portal — search, compare and book alongside your hotel, all under the one membership.
Can I cancel or modify a booking?
Cancellation and modification policies vary by hotel, and most offer free cancellation up to a specified date. You'll always see the exact policy clearly before you confirm.
Is my payment secure?
All payments go through an encrypted, PCI-compliant gateway. We never store your card details on our servers.
How do I contact EezyStay?
Email [email protected] or call +66 98 661 3652 (Thailand) / +61 483 900 929 (Australia). We typically respond within a few hours.