The fine print.
Privacy Policy.
Who We Are
Eezystay is a company incorporated and registered in Thailand. Our registered office is located at 58 Ban Tago, Moo 3, Mueang Kaset, Kham Sakaesaeng, Nakhon Ratchasima 30290, Thailand. You can contact us at [email protected].
What This Policy Covers
This Privacy Policy outlines how Eezystay collects, uses, processes, and shares your personal information. It applies to all users of our website and our travel-related services.
Information We Collect
When you interact with our site or services, we may collect:
- Personal Identification Info: name, email, phone number, etc.
- Technical Data: IP address, browser details, time zone, location, device info, etc.
- Usage Data: how you interact with our site, services, and tools.
- Marketing Data: preferences for receiving marketing or promotional messages.
We collect this data under the lawful bases defined in the GDPR, including consent, contract necessity, legitimate interests, and legal obligations.
How We Use Your Information
- Deliver the services you've requested
- Improve your user experience and website functionality
- Respond to your enquiries and support requests
- Send relevant offers or updates, where permitted
Sharing Your Information
We may share your data with trusted third-party providers for services like hosting, analytics, payments, customer support, and marketing. These providers are bound by data protection laws, including GDPR compliance.
Your Rights
Under GDPR, you have the right to:
- Access, update, or delete your data
- Object to or restrict how your data is used
- Request data portability
- Withdraw consent where applicable
To exercise these rights, contact us at [email protected]. We'll respond within legal timeframes.
Cookies
We use cookies and similar tools to track site activity and improve functionality.
Data Retention
We retain your data only as long as necessary to fulfil service purposes and comply with legal requirements.
How We Use Your Personal Data
| Purpose | Data types | Legal basis |
|---|---|---|
| Customer registration & KYC | Identity, Contact, Financial, Governmental | Contract fulfilment, Legitimate interest |
| Booking & payment processing | Identity, Contact, Financial, Transaction, Marketing | Contract fulfilment, Legitimate interest |
| Service updates & feedback requests | Identity, Contact, Profile, Marketing | Contract fulfilment, Legal obligation, Legitimate interest |
| Business and site security | Identity, Contact, Technical | Legitimate interest, Legal obligation |
| Personalised content & ads | Identity, Contact, Profile, Usage, Marketing, Technical | Legitimate interest |
| Site & service optimisation | Technical, Usage | Legitimate interest |
| Recommendations | Identity, Contact, Technical, Usage, Profile, Marketing | Legitimate interest |
| Call/email monitoring for training & security | Identity, Contact, Technical | Legitimate interest, Legal obligation |
If we ever use your data for a purpose not listed above, we'll notify you and explain the legal basis.
Security
We implement strong technical and organisational measures to protect your data from misuse or unauthorised access.
Policy Updates
This Privacy Policy may be updated. Changes will be published on this page.
Contact Us
Questions? Email us at [email protected].
Questions?
Answered.
How can the rates really be cheaper — is this legit?
Simple: we don't mark up the rooms. The big sites add 15–30% on top of the wholesale rate — that markup is their business model. Ours is the annual membership fee. You pay $147 a year, and in return we pass hotel rates through at true wholesale, untouched.
Is the $147 price locked in?
Yes. Your membership is a flat $147 per year, and you keep that same rate on every renewal for as long as you stay a member.
Are there limits on how many hotels I can book?
None. Your membership includes unlimited bookings and unlimited stays for the full year. Whether you travel twice a year or twice a month, the wholesale rates are yours on every single booking.
Do you have hotels worldwide?
Yes. We began with deep expertise in Thailand, and our platform now connects to over 2 million properties worldwide — from London and New York to Bali, Dubai, and beyond.
Do you offer flights as well?
Yes. Members can also book flights at member rates through the same portal — search, compare and book alongside your hotel, all under the one membership.
Can I cancel or modify a booking?
Cancellation and modification policies vary by hotel, and most offer free cancellation up to a specified date. You'll always see the exact policy clearly before you confirm.
Is my payment secure?
All payments go through an encrypted, PCI-compliant gateway. We never store your card details on our servers.
How do I contact EezyStay?
Email [email protected] or call +66 98 661 3652 (Thailand) / +61 483 900 929 (Australia). We typically respond within a few hours.